FAQ'S - Delivery and Returns

About Iqrup + Ritz

Who is Iqrup + Ritz?

Iqrup + Ritz is an Indian luxury furniture and design brand founded in 2014 by mother-daughter duo Iqrup Dhamija and Ritika 'Ritz' Dhamija. The brand's design foundations trace back to 1985, when Iqrup Dhamija established Iqrup Design, a bespoke interior architecture practice — giving Iqrup + Ritz 40 years of craft heritage across two generations. We create handcrafted, bespoke furniture designed as future classics, from our workshop in Gurgaon.

What is Iqrup + Ritz known for?

Iqrup + Ritz is recognised for handcrafted, made-to-order luxury furniture that blends European and British design sensibility with Indian craftsmanship, materials and detailing. Founder Iqrup Dhamija has been listed on the Architectural Digest AD100 India for 8 consecutive years (2019–2026), and won the EDIDA Furniture Designer of the Year in 2018. The brand has been featured across Architectural Digest, Vogue, Elle Decor, Living Etc, Casa Vogue, India Today and NDTV, and our pieces are trusted by AD100 designers including Ashiesh Shah, Tino Zervudacchi, Gowri Addapa, Pavitra Rajaram and many more.

Where is Iqrup + Ritz based, and where do you deliver?

Our design studio and workshop are in Gurgaon, Delhi NCR, with our collection available at iqrupandritz.com. We deliver across India — with 1–2 day delivery in Delhi NCR (Delhi, Gurgaon, Noida) and 7–10 days for cities including Mumbai, Bangalore, Chennai, Kolkata, Hyderabad and beyond.  See our Delivery section below for full details.

Made-to-Order Furniture & Lead Times

How long does made-to-order furniture take?
Our luxury furniture is either "In-Stock" or "Made to Order." In-stock items are usually dispatched within 8–12 working days. Made-to-Order lead times range from 8–16 weeks depending on the piece — the specific timeline is indicated on each product page and confirmed with your order. Once your piece is ready for dispatch, delivery times vary depending on where in India it's being sent — typically 1–2 business days across Delhi NCR (Delhi, Gurgaon, Faridabad/Ghaziabad Faridabad/Ghaziabad) and 7–10 business days for cities including Mumbai, Bangalore, Chennai, Chandigarh, Ahmedabad, Hyderabad and beyond. See our Delivery section below for full details.

What is Ready for Dispatch time?
The Ready for Dispatch time indicates how long it will take to prepare your bespoke furniture for shipping from our warehouse. All our bespoke furniture items are handmade by skilled craftsmen, which takes time to perfect.

• In-Stock Orders: Ready for Dispatch is typically 8–12 days, including quality checks.
• Custom Orders: Ready for Dispatch varies between 8–16 weeks. The specific time will be indicated in your order.
  The Ready for Dispatch time is calculated from the date we receive payment. Delivery time is separate and depends on your location — see our Delivery section below. These timelines are estimates. We cannot be held responsible for delays due to the handmade nature of our production or external factors such as weather or third-party material sourcing.

Can you expedite my order?
We cannot expedite production and shipping times as our bespoke furniture items are handmade and require great attention to detail. However, we strive to dispatch items within or before the Ready to Dispatch timeframe. In some cases we may be able to accelerate production — please contact our design team. Once ready, delivery timelines depend on your location; see our Delivery section for details.

When will new products be listed on the website?
We constantly update our product range, so we invite you to visit our website frequently. Follow us on Instagram and sign up for our Newsletter for regular updates.

Do you have furniture in stock for faster delivery?

Yes. Alongside our Made-to-Order collections, we always hold a curated selection of designer furniture In Stock — including sofas, armchairs, beds, dining tables, coffee tables, consoles, storage and accessories — ready for quicker dispatch, typically within 8–12 working days. Browse our In Stock furniture collection on the website, or get in touch with our design team for the latest availability, as new pieces are added regularly. In Stock items are ideal for buyers with live project timelines — renovations, new-home move-ins, or design consultations with tight delivery windows.

Customisation — Fabrics, Finishes & Bespoke Furniture

Can I customise your furniture?

Yes. Every Iqrup + Ritz piece is fully customisable through our Made-to-Order service — a capability rooted in 40 years of family-run workshop craftsmanship since 1985.

Our design language draws on European and British influences reinterpreted through Indian craft, materials and sensibility — from contemporary and classical silhouettes to art deco and colonial detailing. Our master craftsmen have worked across all of these traditions, which is why our team can adapt pieces to your exact requirements rather than offering a fixed catalogue.

Transform your vision into reality: explore our curated collection of global fabrics and signature polish finishes to design pieces that perfectly match your style. From dimensions and proportions to materials and detailing, personalise every element to create bespoke furniture that fits seamlessly into your space. You can customise through our website's Product Customiser or by contacting our design team directly.

Can you change the polish or finish?
Yes. We have an extensive library of finishes developed over the past 40 years. You can explore our Finish Options online. Please note that polish finishes will change when applied to different woods due to the natural colour and grain variations of each species.

Can you customise fabrics?
Yes. We offer an extensive range of fabrics — from elegant plains and rich bouclé to luxurious velvets, bold patterns and prints. Explore our Premium Fabric Options online, or browse our full collection in-studio through our Fabric Books. If you can't find the perfect match, our design team will be delighted to source something special.

Can I have a sofa or chair made with my own fabric?
This may be possible for certain items. Please get in touch with our design team to discuss further.

Can you make a product based on my design?
We have a large archive of unpublished designs and many new collections in the pipeline. Please share your reference images and we'll happily find something similar from our existing, archive or upcoming products. If your desired product aligns with our existing designs, we're more than happy to customise it for you.

How do I select fabrics without seeing them in person?
You can order fabric or leather swatches to select the perfect material from the comfort of your home. Our premium fabrics are sourced from the finest mills in Europe and India, ensuring great quality and comfort. We'll ship your swatches via courier so you can touch, feel and match them with your décor before deciding. While each fabric is customisable on most products, availability may vary — please check our product customiser for compatibility. Our team is available to help you select fabrics and match your décor seamlessly.

Will the colour of my furniture match the swatch exactly?
Slight variations are normal. Fabric lots can differ in shade and tone very slightly, and occasionally the swatch we send may come from a different lot to that used on your sofa. Natural materials such as wood, veneer, stone and polishes display unique grains and colours that cannot be replicated perfectly every time — this is part of the artistry of handmade production.

Delivery Across India — Gurgaon, Delhi, Mumbai, Chennai, Bangalore & Beyond

Do you deliver across India?
Yes, we offer nationwide delivery across India, with two service tiers:

Standard Delivery: Limited to the ground floor; does not include unpacking, uncrating or assembly. Typical delivery time: 7–10 business days via road. Certain fragile products are not eligible.

Premium / White Glove Delivery: Our specialised White Glove team accompanies the delivery — to the room and floor of your choice, including unpacking, uncrating and assembly. Please inform us if you are on or above the 2nd floor without lift access, as additional charges may apply. Typical delivery time: 7–10 business days via road.

All orders within Delhi NCR automatically qualify for Premium / White Glove Delivery, with delivery typically within 1–2 business days.

Delivery costs vary based on location, number of items and delivery method. Timelines are indicative — we are not liable for delays caused by uncontrollable circumstances such as floods,

strikes, riots or natural calamities.

Do you deliver internationally?
We currently don't offer international delivery. Customers are responsible for arranging their own shipping, though we can recommend reliable delivery partners. We conduct thorough quality checks at our warehouse before shipping and can provide detailed images for your approval. All international orders are final sale.

Can I track my order?
Yes. Once we receive full payment, we keep you informed at every stage. For Standard Delivery, a tracking number is provided when your order is ready for dispatch. For White Glove Delivery, contact our team on +91 95991 10672 for tracking assistance.

Where will delivery personnel deliver the products?
For Standard Delivery, our logistics partners deliver to your building's ground floor or the nearest accessible location. For higher floors, we ask that you arrange your own labour to assist. For Premium / White Glove Delivery, we deliver to any floor with assembly and installation in your presence — if you're on or above the 2nd floor without lift access, please inform us in advance.

Do I need to assemble the furniture myself?
Most items are delivered fully assembled or require only basic assembly with simple tools and provided instructions. Comprehensive instructions are included where needed, or you can opt for our Premium / White Glove Delivery service which includes assembly.

Will I receive all items at the same time?
All items in your order are usually delivered together. If you'd prefer a consolidated or split delivery, contact us on +91 95991 10672 — additional charges may apply for multiple deliveries.

What if I'm not home when the delivery arrives?
Our team coordinates a suitable delivery time in advance. For White Glove Delivery, we contact you beforehand to confirm your availability; if you're unavailable, our delivery partner will attempt delivery the following day. For Standard Delivery, please inform us of any restrictions in advance. On delivery, our driver will request your signature and take a photograph to confirm successful delivery. If you're unavailable for more than a day, holding charges may apply.

What if I need to change my delivery date?
You can alter your delivery date without any fee up to 48 hours before the agreed date. Contact us on contact.in@iqrupandritz.com or +91 95991 10672. Rescheduling may result in additional lead time of up to 10 working days. Dispatch hold requests may incur storage charges.

How can I prepare for delivery?
Ensure clear access to your location, that someone is present during the scheduled window, and that any building permits or permissions are arranged in advance. For Standard Delivery, please unpack items promptly — damages must be reported immediately. For White Glove Delivery, ensure unpacking, assembly and installation happen at the time of delivery — we do not offer return visits.

Should I expect any additional charges?
Certain neighbourhoods require special documentation for delivery, which may incur nominal charges. For locations above the 2nd floor, cranes or similar equipment may be required with advance planning and additional charges.

How do I ensure items fit through the entryway?
Customers are responsible for verifying that furniture dimensions fit through entryways and rooms before placing an order. We're not liable if items do not pass through. Refer to our measurement guide for guidance.

What if my delivery is delayed?
Delivery timelines are indicative. Delays can occur due to the handmade nature of our production or external factors — while we work with reputable third-party providers, we cannot guarantee their timelines. If your order hasn't shipped on time, contact our team on +91 95991 10672.

What if I need to delay my delivery by more than a few weeks?
Our storage fee policy applies when customers request to hold their order beyond the original scheduled delivery date. The fee is calculated based on the order value (including GST) and the duration of storage from the original order date.

Quality, Craftsmanship & Handmade Furniture

Are your products handmade?
Yes. All our products are brought to life by our team of skilled artisans, craftsmen and makers, ensuring a truly exceptional piece for your home. Embracing the artistry of handmade production, our products can have slight variations in size, finish and colour. Proudly crafted in India, each piece has a unique character.

Who designs your furniture?
Our in-house design team, led by founders Iqrup and Ritika Dhamija, designs every piece in collaboration with our expert craftsmen. From concept to final finish, each detail is crafted with precision — resulting in furniture that's not just functional, but a work of art.

How can I trust the quality without seeing the pieces in person?
Iqrup + Ritz is a close-knit team of artisans crafting luxury furniture in India for 40 years. We use premium materials — solid wood, book-matched marble, Afromosia, brass detailing, and fabrics sourced from the finest mills in Europe and India — ensuring pieces that last a lifetime. Our work has been recognised by leading design press and awards, and trusted by AD100 designers including Tino Zervudachi, Ashiesh Shah, Gowri Adappa, Pavitra Rajaram, Iran Sultan, Vaishali Kamdar as well as India's leading business families and design professionals. See our furniture in real homes on our As Seen In page, or learn more about our story on About Us.

Will my furniture look exactly like the website images?
We've tried to represent products as closely to their real colour as possible, but perceptions vary across screens and lighting. Our products will have slight variations in size, finish and colour — this is part of handmade production. Fabric lots may show minor differences from our swatches, and natural materials like wood, veneer and stone display unique grains that cannot be replicated exactly.

How do I care for my furniture?
Please refer to our Product Care Guide for detailed care instructions across wood, upholstery, marble and other materials.

What is your return policy?
All our items are Final Sale — not returnable, refundable or exchangeable. For upholstered items, we recommend ordering a fabric swatch free of charge before purchase. If your order arrives damaged, please inspect on delivery and report any issues immediately so our team can investigate and resolve promptly.

Can I change or cancel my order?
Once you've finalised your fabric and finishes, no changes can be made — fabrics are sourced from third-party vendors and wood finishes cannot be altered once production has begun. All our items are final sale; we do not offer a "change of heart" cancellation policy. If you place an order in error, please contact us within 24 hours. Payment gateway charges will be borne by you. If an amendment is possible, additional charges may apply depending on materials.

Visiting Our Delhi NCR Studio & Placing an Order

Do you have a showroom I can visit?
Yes. Our Design Studio in Gurgaon showcases a rotating selection of our latest collections — several pieces on display so you can touch, see and sit on them. We're open Monday to Saturday, 10:00 AM – 6:00 PM. Book your visit on our Visit Us page.

Can I see the full collection at your studio?
We have a large number of our designer furniture collections and display a rotating selection in our studio. If there's a specific piece you'd like to see, contact our design team in advance and we'll do our best to have it available.

Can I have a virtual consultation instead of visiting?
Yes. Our design team is ready to connect via video call, live from our Gurgaon studio. Whether you're looking to buy or need residential interior design services, we're here to guide you through every step, including our customisation options.

How do I place an order on your website?
Shop by Product Category, Room or Search. Once you've selected your product, click "Add to Cart" for in-stock items or "Place Order" for made-to-order items. At checkout, choose from Delivery Options once you've added your address. Some products and pin codes are available for direct checkout; others require a "Request for Quote." For assistance, call or WhatsApp us on +91 95991 10672 or email contact.in@iqrupandritz.com.

What's the difference between "Add to Cart" and "Place Order"?
"Add to Cart" appears for all in-stock products. "Place Order" appears for Made-to-Order products.

How long does a quote take?
For made-to-order or custom products, our team will get back to you within 24–48 hours of your request. You can also reach us on +91 95991 10672.

Can I place an order by phone or WhatsApp?
Yes. Call or WhatsApp us on +91 95991 10672 and our team will be happy to take your order.

Can I place an order in your studio?
Yes. You can place your order in person at our Gurgaon studio. See our Visit Us page for studio details.

When is my order confirmed?
Your order is confirmed once we've received and processed your payment. You'll receive a confirmation email from our team.

How do I find a specific product I saw in a magazine?
Type the product name into our search bar, or find it via our category pages.

Payments, GST & Trade Invoicing

Can I make a partial payment?
Yes. A minimum 80% payment is required to confirm your order, with the balance due before dispatch.

What payment methods do you accept?
Bank transfer, cheque, and net banking / credit card / debit card via our secure payment gateway PayU. Bank details are shared on order confirmation.

Do your prices include GST?
Yes. All prices on our website are inclusive of GST.

How do I get my tax invoice?
We enclose your invoice with delivery and email a soft copy on dispatch.

Can I claim GST input credit as an individual buyer?
No. Under Government guidelines, GST input credit is only available on Business-to-Business transactions where the purchasing company is GST-registered. It is not available on individual or Business-to-Consumer transactions.

What is an E-way bill and do I need one?
Under GST law, any shipment above Rs. 50,000 requires an E-way bill for movement of goods. If you're buying for personal use, we generate the E-way bill for you. If you're buying for business use with billing in your company's name, you'll need to generate the E-way bill and share it with us. This is a mandatory GST procedure.