Refund policy

What is your Return Policy?

Please note all our items are Final Sale i.e. they are not returnable, refundable or exchangeable.  For upholstered items, we recommend ordering a fabric swatch free of charge prior to purchasing.

My order arrived damaged/defective, I want to have it repaired, what is the process?

Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Clients need to inspect their shipment at the time of delivery and report any damage immediately. This allows our team to investigate with our production team or delivery partner and resolve the issue promptly.

Will the products be same as what I see on your website?

We've tried our best to represent products as closely to their real colour however it's important to acknowledge that the perception of colours and tones may vary across different screens and lightings. Embracing the artistry of handmade production, our products will have a slight variation in size, finish and colour. Similarly, fabric lots may show minor differences compared to our swatches. Additionally, natural materials such as wood, veneer, stones and polishes display unique grains and colours that cannot be replicated perfectly every time.

How do I touch and feel the fabrics/ leather? / How do I decide on the fabrics?

You can order fabric or leather swatches to help select the perfect material from the comfort of your home. Our large selection of high-quality fabrics, sourced from the finest mills in Europe and India, ensures great quality and comfort. https://iqrupandritz.com/products/fabric-swatch-option-product.

Please note that while each fabric is customizable on most products, availability may vary, so check our product customizer for compatibility. We'll ship your swatches via courier, allowing you to touch, feel, and match them with your decor before making your final decision. Need help? Our team is available to assist you in selecting fabrics and matching your decor seamlessly.

Can I be certain that the colour of my sofa/chair will match the swatch exactly?

Slight variations are normal. Lots can differ in shade and tone but very slightly, and from time to time the swatch that we send out might come from a different lot to that which is used on your sofa.

When is my order confirmed?

Your order will be confirmed once we have received and processed your payment. You will then receive a confirmation email from our team.

Can I change or cancel my order?

Once you have finalised your fabric and finishes, no changes can be made. Fabrics are sourced from third-party vendors, and wood finishes cannot be altered once production has begun.

All our items are final sale, and we do not offer a ‘Change of Heart’ cancellation policy.

If you place an order in error, please contact us within 24 hours to change or cancel it. Payment gateway charges, if any, will be borne by you.

If an amendment is possible, additional charges may apply depending on the materials involved.